Sector
Customer Service Agents

Gender
Male

Date of Birth
30-11--0001

Visa Type
Freelance Visa

Visa Expiry Date
26-06-2022

Academic Level
Higher Diploma

Sponsor Visa Expiry Date
26-06-2022

Experience
More than 10 years

Languages
Arabic, English, French, Italian(Spanish, German) beginner

Skills
Hard worker, enthusiastic, Attentiveness, Excellent interpersonal skills, teamwork, flexible, confident, foreing languages speaker, communication skills, leadership and management skills

Work Experience
*June 2014 till March 2020 (EMAAR PROPRETIES) GUEST AMBASSADOR BURJ KHALIFA * welcoming customers courteously and keep smiling *Assist customers and find out their specific needs *Uphold company: brand, culture, vision, values and policy *Consistently demonstrated a fun, polite, helpful approach so all guests feel valued *Highlighted points of interest and provide information/s as requested Keeping customers updated about promotions, news, plans * Successfully promote positive customer care, helping as much as possible * Excellent communication skills with a friendly and professional manner. *Adapted and communicated clearly to a diverse range of customers using my foreign languages skill. *Prioritizing workloads as and when customers come in with different issues and Keeping them informed about the progress of an issue and escalating the problem to Supervisor when required. * Listening to and helping customers as much as possible to solve the problem. *Worked well as part of an enthusiastic team while using my own initiative. * October 2013 till May 2014: (Landmark group Abu Dhabi) As Senior Sales Representative *Welcoming customers courteously. *Display items and check stock daily to ensure that all products are adequately stocked and available for customers.y6 *Understanding and providing assistance in satisfying customers’ needs. *Handling new launches, promotion of products and visual merchandising. *Advising customers on product ranges best suited to their needs. *Following all company procedures in ordering. *October 2012 till September 2013: (Sahara beach Hotel: Monastir, Tunisia) As Guest Relation Officer *Creating a pleasant atmosphere for guests while accommodating at the facility. *Performing the tasks of responding to the queries and request of guests and clients. *Handling the responsibilities of managing guest relation activities of the organization. *Coordinating with the request of guest to other departments like housekeeping and pantry. *Performing the tasks of attending as well as answering incoming and outgoing calls * 2011 till September 1st 2012: (Call center Tunisia) As Agent Call Center * Answer incoming calls and respond to customer’s emails * Management and resolve customer complaints * Sell products and place customer orders in the computer system * Identify and escalate issues to supervisors * Provide product and service information to customers * Research required information using available resources * Research, identify, and resolve customer complaints using applicable software *june30th 2010 till December 5th 2011: (La Goulette Tourist Harbor, Cruise Line in Tunisia) As Guest Relation * Ensuring safekeeping and enjoyment of visitors. *Organized activities and excursions at several destinations. *Prepared tour guide documents. *-Provided premium food and beverage service delivery. *Maintained and ensured best services offered and represented the hotel image * Handled VIP amenities and arrivals, messaging and guest relations. *October 2009 till January 2010 retail shop Façonnable brand As sales associate: Serves customers by helping them to select products. Drives sales through engagement of customers, suggestive selling products Greets and receives customers in a welcoming manner. Responds to customers questions. Directs customers by escorting them to racks and counters. Provides outstanding customer service. Manages financial transactions. *Appliances sales associate in Carrefour (October 2008-September 2009) *Professional and courteous sales approach from start to completion of the product sale * Possessing effective communication skills, and work well with others at all levels * Maintained sales by building relationship with prospective customers *Promote new products and kept informed of sales events *Processing the customer transaction in the point of sales system, including sales, return exchange, etc in accordance with authorized procedures. * Attending meetings to learn about new products in order to better assist customers.

Description
I would like to express my sincere interest in the Customer Service Professional as a personable and highly organized professional with more than10 years of experience in maximizing customer satisfaction and loyalty, I possess the knowledge and skills tha